More Jobs Application Support Analyst Zed Consulting is looking for candidates for the position of Application Support Analyst.Location: Philippines (Remote)Industry: IT Services and IT Consulting Requirements: Key Responsibilities – Provide technical support to customers by phone, email, and chat. –   Troubleshoot and resolve software issues reported by customers. –   Escalate complex issues to higher level support as needed. –   Document support tickets and track issue resolution progress –   Collaborate with development and other departments to identify and resolve software issues. –   Participate in the development and improvement of support processes and tools. –   Keep up to date with product updates and new releases. –   Provide exceptional customer service to ensure customer satisfaction. – Always maintain a positive and professional attitude Requirements: – 3+ years of experience in software technical support–   Excellent problem-solving and troubleshooting skills. –   Ability to work well in a team environment. –   Strong communication and customer service skills –   Knowledge of customer support tools and systems –   Knowledge of Jira and confluence–   Knowledge of APIs and JavaScript (Nice to have but not Compulsory)–   Familiarity with software development methodologies such as Agile (SCRUM and KANBAN) Note: — Please share relevant CVs at resume@thezedconsulting.com and mention the job title in the subject.