— Engage with clients to assess their customer experience challenges and business objectives.
— Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches.
— Conduct product demonstrations, workshops, and presentations to showcase CX solutions.
— Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery.
— Provide strategic insights and recommendations to optimize customer journeys and improve retention rates.
— Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership.
— Support pre-sales activities by delivering technical expertise and responding to RFPs.

Qualifications:

— Bachelor’s degree in business, Marketing, IT, or a related field (or equivalent experience).
— Proven experience in customer experience consulting, customer success, pre-sales, or related roles.
— Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
— Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools.
— Excellent communication, presentation, and relationship-building skills.
— Ability to translate technical concepts into business value for diverse audiences.
— Analytical mindset with problem-solving capabilities and attention to detail.
— Ability to work collaboratively in a fast-paced, customer-centric environment.

Note:

— Please share relevant CVs at resume@thezedconsulting.com and mention the job title in the subject.
For more positions, please visit our website www.thezedconsulting.com or follow our company page.